Support

We're a small team. If something in sqword is broken, confusing, or just not working for you, write to henrik@funkar.nu and we'll get back to you, usually within a few days.

What to include in your email

The more of this you can include up front, the faster we can help:

• Your display name in sqword (or the email tied to your account).
• Device + OS version (e.g. iPhone 15, iOS 18.2) and the app version (Settings → About).
• What you were doing, what happened, and what you expected to happen.
• A screenshot or screen recording if the issue is visual.

Common questions

I forgot what email my account uses

Tap your avatar on the home screen — the Profile sheet shows the email or sign-in method bound to your account.

I'm not getting push notifications

Open Settings → Notifications in sqword and check the per-category toggles (your turn, invites, re-engagement). If those are on, also check your phone's system-level notification permissions for sqword. After a long offline stretch we may have stopped sending to a stale device token; signing out and back in re-registers it.

My match is stuck on "your opponent's turn"

Each turn has a deadline (1 minute to 3 days, depending on the match you set up). When the deadline passes the server auto-forfeits the inactive seat and the match shows up in your completed games. If a match has been stuck for longer than its turn budget, email us with the match ID (visible in match history) and we'll take a look.

I want to delete my account

Open Profile → Delete account in the app, or email henrik@funkar.nu from the address tied to your account. We remove your profile, display name, friends, invites, and match-history references within 30 days, as described in the Privacy Policy.

I want a copy of my data (GDPR Article 20)

Open Profile → Export my data in the app — you'll get a JSON file with your account record, match participations, friend graph, and notification preferences. If the in-app button isn't working, email us and we'll send it manually.

Reporting another player

Cheating, harassment, or offensive display names: email us with the player's display name and a brief description of what happened. Screenshots help. We review reports against the Terms of Service (Acceptable use, §3) and act when warranted.

Found a bug or have a feature idea

Same address — henrik@funkar.nu. We read everything.

Response time

We aim to reply within 3 business days. Privacy and account-deletion requests are handled within 30 days as required by GDPR; in practice it's usually within a week.

About sqword

sqword is built by FUNKARNU SL, based in Spain. The full company contact details are in the Privacy Policy and Terms of Service.